📝 What is the Conversation Skills Practice Template?

The Conversation Skills Practice template is structured around a two-round learning model that emphasizes practice, reflection, and growth through simulated dialogue. Designed for approximately 30–45 minutes of in-technology learning, it offers opportunities for real-time practice and post-experience debrief or coaching. The scoring model reflects the good-better-best approach, where each activity offers three valid response options, varying in correctness.

🎯 When Might I Want to Use the Conversation Skills Practice Template?

Build confidence for high‑stakes conversations like coaching, feedback, or performance reviews
Practice conflict resolution skills to stay calm, listen actively, and guide discussions toward resolution
Strengthen stakeholder communication when aligning priorities, managing expectations, or delivering tough news
Prepare for change conversations by practicing how to communicate with transparency and empathy
Develop skills for sensitive or complex discussions like DEI topics, client interactions, or interviews

DEMO PROJECTS: See What's Possible

✨ Explore What’s Possible with the Conversation Skills Practice Template. Check out two fully built demo projects—complete with access links—to see how this template can be customized for your learners. Dive in and try them out for yourself!

Click the button to access the demos as a learner!

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🏆 High‑Impact Conversations for Every Role 📚

Coaching and Feedback Conversations
Ideal for new managers or team leads learning to deliver constructive feedback, guide performance discussions, or hold coaching check-ins with empathy and clarity.
Conflict Resolution
Supports employees in navigating disagreements—whether between peers, cross-functional teams, or with clients—by practicing how to stay calm, listen actively, and guide discussions toward resolution.
Stakeholder Communication
Helps learners practice aligning priorities, managing expectations, or delivering difficult news to stakeholders across different levels of influence and authority.
Customer or Client Interactions
Perfect for sales, support, or customer success roles where tone, clarity, and adaptability directly affect customer outcomes.
Navigating Change Conversations
Equips learners to lead or participate in conversations around change—such as organizational shifts, team restructuring, or new processes—where transparency, empathy, and alignment are key.
Diversity, Equity & Inclusion Dialogue
Provides a safe environment to practice having respectful, productive conversations about sensitive or high-stakes DEI-related topics.
Performance or Development Conversations
Useful for leaders preparing for career conversations, performance reviews, or development planning discussions.
Interview or Candidate Conversations
Helps hiring managers or interviewers develop better questioning, listening, and evaluation skills for talent acquisition and candidate experience.

High Level Design (HLD) + Learner Experience Flow

➤ Design Rationale for the Microlearning Template

This Conversation Skills Practice Simulation is grounded in experiential learning and designed to build judgment, confidence, and adaptability through realistic, role‑relevant scenarios. Using a two‑round structure, the template guides learners through complex conversations, allowing them to reflect, adjust, and improve across situations.

It features video branching and chat‑based conversations to mirror real‑world dynamics, reflections to support self‑awareness and growth, and scenarios to simulate decision‑making.

➤ Learning Strategy Behind This Template

The learning strategy at the core of this template is built around a two‑round structure that helps learners build skill and confidence through realistic conversation practice. Across both rounds, learners move through a series of conversation‑based activities — from branching dialogue to scenario decision‑making — all scored using a good‑better‑best model. Each activity feeds into a single core skill metric, ensuring every choice directly reflects the target skill area selected during setup.

To deepen learning and boost self‑awareness, reflection points are strategically placed throughout the experience. These moments encourage learners to pause, analyze their decisions, consider trade‑offs, and adjust their approach — reinforcing skills and setting the stage for continuous improvement in real‑world conversations.

➤ Flow and Activity Structure

This two‑round learning experience follows a good‑better‑best model and is designed to give learners realistic, feedback‑rich practice tied to their role. Each round represents a stage in a conversation‑based learning journey, with activities carefully selected to build skill, self‑awareness, and decision‑making confidence over time.

Each round builds on the last, encouraging learners to reflect, adapt, and improve across scenarios. The use of multiple conversation types — including AI video and text‑based interactions — adds depth and realism. Regular reflections support internalization and future transfer of learning, while the good‑better‑best model ensures meaningful feedback on skill development.

Round 1

Round 2

Round 1 – Orientation and Initial Interactions

Welcome + Introduction Slideshow – Establishes the learner’s role, objectives, and context for the experience.
Scenario Activity – Introduces a realistic challenge to begin applying judgment.
Conversation Activity – Simulates informal communication like chat or messaging to practice tone, timing, and clarity in a low-stakes environment.
Reflection – Offers a moment to pause, think through earlier decisions, and consider adjustments.
Scenario Challenge – Presents a new challenge in line with the storyline and activities
Video Branching Response – Engages the learner with a realistic conversation via AI video avatar and prompts a decision aligned to their skill focus.
Feedback – Summarizes key insights and guides the learner into the next round.

Round 2 – Continued Practice in a Dynamic Context

Welcome to Round 2 – Reinforces continuity and sets expectations.
Scenario with Perspectives – Introduces diverse viewpoints the learner must weigh in making their next decision.
Video Branching Response – Presents another conversation challenge that tests growth in nuance, confidence, and response strategy.
Reflection – Allows the learner to internalize tradeoffs and prepare for continued skill development.
Listbuilder – Presents a challenge where the learner must select multiple correct options in response.
Conversation Activity – Offers another practice opportunity in a realistic back-and-forth, simulating team or peer dialogue.
End-of-Learning Summary + Feedback – Reinforces learning outcomes and invites the learner to reflect on growth and application.

💡 Can I Add or Modify Activities Within the Pre-built Flow?

Yes! While each round includes a core set of recommended activities, you’re welcome to add more to enhance the experience. Just be sure that the new activities you choose correspond with the correct round—this ensures they align with the round’s purpose, storyline progression, and level of complexity.

Check the FAQ for a list of approved activity types by round.

💡 Can I modify the theme, colors, or pictures in Studio?

Yes! When your course is exported to Studio, it comes pre-built with a modern, light-themed design. While you can customize colors and images, we recommend working within the light theme framework. The course uses hard-coded title colors optimized for light backgrounds, so shifting to a dark theme may require extensive adjustments. Instead, make subtle tweaks to align with your brand while maintaining compatibility with the light theme.

➤ Scoring Approach

This template uses a Good-Better-Best scoring model to promote growth, judgment-based reasoning, and real-world decision-making. Rather than focusing on binary right-or-wrong choices, this model reflects the complexity of workplace scenarios where multiple responses may be valid—but not equally effective.

Key benefits of this scoring approach:

Reinforces growth mindset by recognizing a range of acceptable decisions
Promotes critical thinking and personal accountability
Encourages reflection through nuanced, behavior-based feedback
Aligns with Studio scoring tools for seamless authoring and metric tracking

Each activity includes (exported in this order to SimGate Studio):

Good = Acceptable, safe choice
Better = Thoughtful, context-aware choice
Best = Strategic, well-rounded, and aligned with broader outcomes

Each activity is mapped to a feedback metric (e.g., Strategic Thinking, Stakeholder Alignment, Execution Effectiveness), selected during pre-work. This helps learners track their performance across key skill areas and see where to focus their development.

💡 Note! After exporting your project to Studio, be sure to complete your scoring model by adding scores and linking your metric variables to the learner feedback pages. You can also enhance your project with additional page templates that match your exported theme. To streamline this process, the ReX (Conversation Skills Practice) Shared Library includes ready-made templates you can easily insert into your wireflow.

FAQ

What activity types can I add or change within the rounds in ReX (before export to Studio)?

Each round includes specific activities. You’re welcome to add more, but be sure the additional activities correspond with the correct round. Here are the extra activities available for each round:

Round 1:

Round 1 Course of Action
Round 1 Listbuilder

Round 2:

Round 2 Course of Action

How does an author know if they are completing the prompts correctly?

About Prerequisite Prompts:
Prerequisite prompts are designed to gather accurate and necessary information from the author to support the development of the learning experience. While the content entered in these prompts does not directly appear in the final learning experience, it plays a critical role in shaping and informing the content.
Ensuring Accuracy and Alignment:
Prerequisite prompts often include overviews or checklists to help authors align their input with the intended learning goals. Authors are encouraged to review and edit their responses to ensure ReX has the correct context to create an effective learning experience.
Exploring Options:
Authors can always adjust their inputs and regenerate the steps to see different outputs based on revised choices. This flexibility allows for iterative improvements and tailored results.

What Studio Library does this Template Set align with?

If you want to use a page styled for this template, search the library for ReX (Conversation Skills Practice). This library contains pages specifically designed for this type of learning experience and matches all pre-built themes.