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FAQ: SimGate Platform Security

Peace of mind through enterprise-grade security and compliance.

Stay up to date on SimGate's security measures, documentation, and processes that safeguard your data and support your organization’s compliance with global standards.

Below you’ll find a breakdown of available resources and how to access them.

Security Resources

Readily available now

InfoSec Process

Regis Tech + Your IT

Certifications & Future Initiatives

Certifications + more


Security Resources

Category

Resource Links

Help Page

AI

TPA Policy

Provided by request

PII and GDPR

Provided by request

2025 Penetration Test

Provided by request

SSO

SCORM

CAIQ v4 Assessment

Provided by request


InfoSec Review Process

If your organization requires a security review or formal documentation for procurement or IT assessment:

  • 📧 Email: [email protected] to request an InfoSec Review

  • ⏱️ Estimated turnaround: 3–5 business days for completion of the initial security forms.


Security Certifications & Future Initiatives

We’ve achieved the following certifications:

  • ✅ ISO/IEC 27001

  • ✅ ISO/IEC 42001

We’re actively working toward additional certifications:

  • SOC 2

🚧 Stay tuned—new certifications will be added to the Help Center once available.


FAQ

Is Regis GDPR compliant?

  • Yes, for GDPR details, please go here

  • Regis is GDPR compliant, outlining the legal bases for processing personal data and upholding all GDPR data subject rights. Their policies and security practices demonstrate alignment with GDPR guidelines to protect individual privacy and data.

What personal information does Regis store?

  • Personal Information

    • First Name, Last Name

    • Email Address

    • IP Address

    • User Data

  • Usage Data

    • Usage Data is collected automatically when using the Service.

      • Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

      • For more usage data details, please go here.

  • Tracking and Cookies

    • We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information.

    • Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

    • For more details, please go here.

What client data does Regis have access to?

  • Regis does not have access to any Client Data.

How long does Regis retain our data?

  • By default, we keep data until either the contract ends or the company specifically requests we delete the data. We have 45 days to delete data after the request has been made."

How can we request to delete data?


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