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FAQ: SimGate Platform Security

Updated this week

Peace of mind through enterprise-grade security and compliance.

Stay up to date on SimGate's security measures, documentation, and processes that safeguard your data and support your organization’s compliance with global standards.

Below you’ll find a breakdown of available resources and how to access them.

Readily available now

Regis Tech + Your IT

More to come!


Security Resources

Category

Resource Links

AI

TPA Policy

Provided by request

PII and GDPR

2025 Penetration Test

Provided by request

SSO

SCORM

CAIQ v4 Assessment

Provided by request


InfoSec Review Process

If your organization requires a security review or formal documentation for procurement or IT assessment:

  • 📧 Email: [email protected] to request an InfoSec Review

  • ⏱️ On average, the initial turnaround request occurs in less than a week.

  • 📞 If needed, we can schedule a call between Regis Tech and your internal IT team.


Future Security Initiatives

We’re actively working toward achieving additional certifications:

  • ISO 27001

  • ISO 42001

  • SOC 2

🚧 Stay tuned—these will be added to the Help Center once available.


FAQ

Is Regis GDPR compliant?

  • Yes, Regis is GDPR compliant. Go here for an outline of the legal bases for processing personal data and upholding all GDPR data subject rights. Our policies and security practices demonstrate alignment with GDPR

    guidelines to protect individual privacy and data.

What personal information does Regis store?

  • Personal Information

    • First Name, Last Name

    • Email Address

    • IP Address

    • User Data

  • Usage Data

    • Usage Data is collected automatically when using the Service.

      • Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

      • For more usage data details, please go here.

  • Tracking and Cookies

    • We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information.

    • Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

    • For more details, please go here.

What client data does Regis have access to?

  • Regis does not have access to any Client Data.

How long does Regis retain our data?

  • By default, we keep data until either the contract ends or the company specifically requests we delete the data. We have 45 days to delete data after the request has been made."

How can we request to delete data?

Does ReX use client data to train its LLM?

  • No, we do not use client or our own data to train any LLMs. Our instance of the GPT model, provided through Microsoft Azure, allows us to utilize the capabilities of their LLM while ensuring all client data remains private and secure, without the need for additional training.


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