The Conversation activity simulates a conversation between a character and the participant.
Typically, a character starts the conversation with a question or statement. The participant selects from 2-3 pre-written responses, then the character responds. This exchange goes on until the desired objective or information has been conveyed.
DESIGN USAGE
Helping the participant develop a consultative mindset — that is, how to ask questions to uncover a need or issue.
Teaching the participant how to de-escalate a situation — for example, with a frustrated client, customer, or boss.
Explaining product features or how something works — for example, through the conversation, a participant could learn the features of a product or understand how something works like digital trends (AI, Blockchain, robotics, cloud computing, etc.)
Helping a participant practice or demonstrate empathy — For example, when leading a team, or coaching or mentoring a colleague
CONTENT + WORD COUNT
Activity title (maximum of ~7-10 words)
Activity description (maximum of ~25-30 words)
Character messages & user responses (maximum ~50 words)
Since the conversation activity doesn’t allow for line breaks, it’s important to keep the messages to around 50 words or less. Any block of text over 50 words can become difficult to display in the activity and for the participant to digest.
PRO TIPS 💡
Think of a conversation like a robust branching simulation, so it can get a bit complicated to write. Therefore, it is recommended to start with the end in mind and then think through the fewest steps to get there. If this activity is selected, use the template spreadsheet to write content.
