If you can not access the Regis Site, get logged in, or access the course you are scheduled to attend, then take the following steps below:
*Please note, these steps are optimized for the Google Chrome web browser. We also support the EDGE web browser.
Confirm that your Wi-Fi is connected
If the login screen itself fails to load, then it is highly likely that either the local machine or network is blocking the web requests to the Regis servers.
We see this happen from time to time when accessing via a moderated internet connection or a client machine with special security protocols.
Server Error - You need to Enable Third Party Cookies
Typically a server error message is due to the server request being blocked on the user’s machine. This most commonly occurs if the user’s browser has not been configured to allow third-party cookies. This can be updated in the browser settings:
1. Click the ellipses in the top right-hand corner and navigate to Settings
2. In the tab that opens up, navigate to the Security and Privacy tab on the left
3. Expand the Cookies and other site data section and make sure either “Allow all cookies” or “Block third-party cookies in Incognito” is selected
Alternatively, there might be additional security software on the user’s machine that could be blocking the connection to Regis services. If the above fails, then they might try accessing the from a different device altogether.
*Please ensure that the Chrome or EDGE web browser is used to access the site
Clear Cache
Using the Chrome or EDGE web browser, open menus used to clear your cache, cookies, and history, press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac).
Firewall Rules to Allow
If you have any issues accessing the site (blank white or grey screen), you may have to do the following:
Please try using either a personal or home network or a different machine to see if the site loads accordingly. If it does, please work with your internal IT team to do the following:
Contact your company's internal IT Department and request that they whitelist:
Verification emails are coming from:
[email protected]
If pictures or assets fail to load, but all other data is loading, then clients will need to whitelist the CDN URL:
cdn.regis-co.comIf your IT administrator will not whitelist our site, then you will need to use a different internet connection, like your home wifi connection.
NOTE: Assisting with Firewall rules is not something that Regis support can access or assist with.
Confirm Project Link and Course Assignment via your Administrator
For administrators - Confirm where that link was generated from.
For example, is this a "test link", "public link" or "sessionless" link (from a studio), or an "anonymous" link generated in the dashboard after setting up a session?
Check that the date range is accurate and includes the time frame that is needed.
For Learners - Reach out to your manager to have them confirm that you have been assigned to the Course and that you have the correct URL.
Common Error Messages:
Not Authorized - this occurs when the user is not enrolled in the session they are trying to access.
Access Denied - this occurs when the user's password is incorrect.
For any other error message, please take a screenshot, include the URL, and email it to us at [email protected]
Regis Support
Search our Help Center: https://help.regis-co.com/en/
Chat with us or Email Support: [email protected]
If none of the above work, then we will need to schedule a screen share to further investigate this issue. Sometimes a video session is required to screen share.
